Frequently Asked Questions (FAQs)

 Our services are billed at a flat rate of $100/therapy hour for services performed by licensed marriage and family therapist or licensed professional counselor with mental health specialist designation. Services performed by a resident therapist will be billed at a $75/therapy hour rate and services performed by student interns will be billed at $50/therapy hour.  

The therapists vary on insurance carriers for which they are providers. It is your responsibility to find out your mental health benefits and if the individual therapist is a provider for your particular health plan.  If you opt to use your health coverage, you will be responsible for your portion of the fee (ex: copays, deductibles) to be paid at the time of service. It is your responsibility to obtain prior authorization for treatment from your insurance carrier. 

Licensed providers currently accept BCBS, Cigna, and Optum/UHC insurance plans. We do not accept Medicare or Medicaid plans. 

Charts are maintained in an electronic health record provided by CounSol. Use the following link to access CounSol: https://seedofhopecounseling.secure-client-area.com/portal.m/

You may request copies of your records from your therapist at any time. Please allow up to two (2) business days for us to get everything ready! We will notify you once your records are ready to be picked up.

CounSol has several safety features to protect your personal information, including advanced encryption techniques to make your personal information difficult to decode, firewalls to prevent unauthorized access, and a team of professionals monitoring the system for suspicious activity. CounSol keeps records of all logins and actions within the system. Your records will not be released without your written consent, unless in those situations listed in our informed consent document.

You should be provided with a link through CounSol that will allow you to connect to your session directly. If you are having trouble, please contact your therapist. 

You will not be able to use multiple devices through CounSol's portal.

Any device that has a microphone and camera, and is able to connect to the internet should be able to join a session. Some devices and internet security setting may interfere with connectivity. If you are having trouble, please contact your therapist or call the main office.